We keep your system running
Proactive maintenance and troubleshooting for your ERPNext environment — reach out and our team responds within the SLA below.
Tell us what's wrong
We handle ticket creation on our end — just get in touch and we'll open one for you. For anything urgent, WhatsApp or phone is fastest.
We raise and track every ticket internally through our support desk — you don't need to fill anything in here. Just reach out with your issue on any channel below and we'll open a ticket on your behalf, keep you updated, and see it through to resolution.
Include your name, company, priority, and a description of the issue (screenshots or error logs help) — that's all we need to open your ticket. We respond within 24 hours.
Our SLA
Include screenshots, the exact module/doctype, and steps to reproduce. It's the single biggest time-saver for our engineers.
Frequently asked questions
Quick answers to what we get asked most. Still stuck? The ticket form above goes straight to our team.
Bug fixes, configuration issues, performance troubleshooting, user access problems, and guidance on existing customizations. New feature builds or large-scope customization requests are handled as separate implementation work — flag it as such in your ticket and we'll scope it.
Within 24 hours for any ticket. Mark it "Urgent — production down" and reach us on WhatsApp in parallel; that's our fastest channel during working hours (Mon–Sat, 9AM–6PM).
Yes, though we'll usually start with a short discovery call to understand the existing setup before we start fixing anything.
The form here is text-only. For screenshots, error logs, or larger files, email them directly to rajaram.r@sanjanatechnologies.com referencing your ticket subject line.
Standard support runs Mon–Sat, 9AM–6PM IST. For critical, production-down issues outside those hours, WhatsApp is monitored and is your best bet.
Still need a hand?
Skip the form — reach the team directly and we'll pick it up from there.
Email support