Quick answers,clear guidance
Short guides and common questions to resolve most issues before you raise a ticket.
Quick checks that solve most issues
Reload & clear cache
Hard-refresh the browser. In ERPNext use the user menu → Reload, or clear cache from the Desk.
Check permissions
"Not permitted" errors usually mean a missing role or user permission. Ask your administrator to check.
Capture the error
Take a screenshot and note the document, steps and time. It makes fixes much faster.
Frequently asked questions
Bug fixes, configuration issues, performance problems, user access issues and guidance on existing customizations. New builds are scoped separately.
Within 24 hours. For urgent production issues, also contact us on WhatsApp during working hours (Mon–Sat, 9AM–6PM).
Yes, usually after a short discovery call to understand the existing set-up.
Email them to support with your ticket subject, or attach them in WhatsApp.
Standard support runs Mon–Sat, 9AM–6PM IST. For critical issues, WhatsApp is monitored outside those hours.
Need more help?
Open a ticket and we'll take it from there.
Raise a ticket